Mock Up Within 24 Hours - Delivery Within 4 to 5 Weeks - If You Order Today Sunday 28th May 2017

Information

Customer Service
We are here to help, Monday to Friday 9am to 5pm. Please contact us for help with your selection or any general enquiries:


Telephone: 0191 5371211
Fax: 0191 5374211
Email: sales@handpaintedhousesigns.co.uk
Post: Ceramic Art, 1 Struan Terrace, East Boldon, Tyne and Wear NE36 0EA


Our Sign Making Process
For more information about how our signs are made please see the ‘About Us’ page.


Ordering and Payment
All of the following ordering and payment methods are available:

You can use the Make Your Sign buttons to order your sign online and pay securely by debit or credit card or by Paypal

Or you can call us to place your order over the telephone and pay by debit or credit card.

Or you can email us the details of your sign and we will email you back a Paypal payment request where you can pay securely online with any debit or credit card.

Or you can post your order details with a cheque made payable to Ceramic Art at the above address.

We will email you by return to confirm receipt of your order.

All payments taken via our website use a secure server. All confidential information is held securely and used only in accordance with the Data Protection Act. Customer details are not passed to any third party.

As all of our signs are made to order, payment must be received before commencement of order.

All prices are in GB Pounds Sterling

Customers outside the European Union are responsible for any import duties or tax that might be levied by their own country.

Delivery
On receipt of your order we will confirm the despatch schedule of your sign by return email.

Our standard despatch is within 7 - 14 days from receipt of order.

We are often operating a quicker despatch time, this will be highlighted in the banner near the top of the website.

If you require a sign even more quickly then please contact us as we may be able to accommodate this.

Each sign is carefully boxed with protective packaging to ensure it arrives safely.


Sign Information
Our signs are fully guaranteed weatherproof. They are made from durable weatherproof ceramic with a gloss finish.


Sizes
As the signs are fired in the kiln and therefore individually made, all sizes are plus or minus 3% of the measurements shown.


Layout and Lettering
Every sign we make is hand drawn and hand painted from start to finish. This enables us to create any layout with any design combination. Your wording and picture choice will be sized to suit the sign. There is no limit on the number of letters – within reason – excessive lettering will be quoted for.

All lettering is in Times Roman Capitals or our own Script Style


Drill Holes
Holes are predrilled in a set place.


Free Fixings
Rawl plugs, screws and screw cover caps are supplied with full fitting instructions.


UK Delivery
We use Royal Mail First Class and Second Class parcel services.


Worldwide Delivery
We use Royal Mail Airmail service (2-6 days delivery time) except the Large Arch signs which are sent by parcel courier service (5-10 days delivery time).


Returns Policy
Our priority is to have satisfied customers and we pride ourselves on making a quality product. We are here to deal with any problems or queries quickly and efficiently.

If your goods are not manufactured to your order specifications then we will remake the sign free of charge.

Any sign damaged in transit will be replaced free of charge.

We cannot take responsibility for any sign damaged by fitting. We do send very clear fitting instructions to ensure easy and safe fixing of your sign.

On the rare occasion you may be dissatisfied with the quality of the hand painting then if you return the sign to us we would endeavour to repaint the picture to your satisfaction and return it to you.

When making your order, there is an option to type in any preferred layout instructions in the Special Instructions box. If you choose to leave this box blank then we assume you are happy to accept our chosen layout.


Coat of Arms
We order an authenticated copy of your family name. Before starting your sign, we will send you a proof of the Coat of Arms for your approval. If you have any match concerns then please email us when placing your sign order as there are many different versions of each name. Also not all family names have a motto in the banner at the top, they have ‘The Ancient Arms of’.

House Sign with Nasturtiums
See more of our house signs, house plaques, name plates and door signs hand painted with birds, flowers, trees, wildlife and many more on our Gallery pages....

View All

Handmade in the UK

We are part of a UK community of individuals and small businesses that make handcrafted products. If you choose to buy from a small business like ours, you are supporting craftspeople who love what they do and what they sell and you will be buying something that has been made with care and attention to detail. We support each other, for news please click our facebook and twitter links above...